Refund policy

The VEYA Hygiene Standard Your health, safety, and comfort are our absolute highest priorities. Because we sell intimate bottoms, we cannot accept returns or exchanges on worn or opened underwear under any circumstances due to strict hygiene regulations.

Our First-Fit Guarantee We want you to feel completely confident in your purchase. If you are a first-time customer and you experience a sizing issue with your very first VEYA bikini, please contact us within 7 days of delivery. While we cannot take the worn pair back, our team will work with you to find a solution or offer a store credit toward your correct size.

Damaged or Defective Items Every VEYA product undergoes strict quality control. However, if you receive an item that is damaged, defective, or incorrect, please email us at care@veyaintimates.com within 48 hours of delivery. Include your order number and clear photos of the defect, and we will immediately issue a replacement at no extra cost to you.

Order Cancellations You may cancel your order for a full refund within 12 hours of placing it, provided it has not yet been dispatched. Once an order has been shipped, it cannot be canceled.